24 test sessions and IDI with medical technicians in emergency & critical care wards, and relevant specialist across 12 Japanese hospitals
We helped our client to refine the interface to be more intutive to Japanese technicians’ mindsets and also changed the layout of various controls to lessen the physical space needed by the units.
5 face-to-face interviews and conducted testing of three software tools in China.
Our team interviewed with different employees and evaluated on all three software tools, which were essential to the organisation’s daily processes. Our analysis helped to uncover insights and suggestions to improve each software tool.