Over 200 quantitative interviews in China
We helped our client to assess the effectiveness of its presentation of products, and find ways to optimise it to reach its full potential.
Conducted mystery shopping on a bi-monthly basis in 212 sales and 130 service locations in Malaysia
We assessed whether the company’s customer service standards were met across various sales and service locations.
25 sixty-minute long in-depth interviews with profile buyers, potential buyers, and rejectors of the client’s brand in South Korea
We prepared a report that provided insights to what the potential buyer profile for the new model would be, as well as the areas where competitors were doing better and worse in. We also highlighted the issues that had to be addressed for a successful launch.